CANCELLATION POLICY
Orders may be cancelled under the following conditions:
Customer Cancellation
Customers may cancel an order before the vendor confirms shipment.
Once an order has been shipped, cancellation is no longer possible, and the customer must follow the Return Policy where applicable.
Vendor Cancellation
A vendor may cancel an order due to:
- Stock unavailability.
- Pricing errors.
- Payment verification issues.
- Suspected fraudulent activity.
- Circumstances beyond the vendor's reasonable control.
Platform Cancellation
Rastech reserves the right to cancel transactions involving fraud, illegal activities, system errors, duplicate orders, or violations of platform policies.
Where payment has already been made for a cancelled order, an eligible refund shall be processed through the original payment method within the applicable processing period.
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